#181
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#182
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That's terrible! Solid gold didn't even reply to me! I'm not happy with them at all!
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#183
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lol they're too busy replying to me all the time. I make them pass their one email a day quota.
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#184
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Wellness (Old Mother Hubbard) still hasn't answered my email or Timberwolf Organics from ages ago. If they can't be bothered with me then I can't be bothered with them therefore would never buy their food again.
The only companies that have answered me promptly are Innova (Naturapet), Go Natural (Petcurean) and Acana/Orijen (Champion Pet Food). |
#185
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yay for customer service! don't they know anything about retaining clients?... you spend 10 times more $ attracting a new client than retaining an old one. sheesh. somebody's resting on their laurels...
__________________
"Let Thy Food Be Thy Medicine" Take nothing but pictures, leave nothing but footprints. :love: ~Akitas Are Love~ :love: |
#186
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I agree. From now on, customer service is a big part of of what I will feed my boys. Do you think we could get a "sticky" that lists the companies with good customer service?
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#187
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Solid Gold
I have sent 3 e-mails to SG and still have not received a response and we are going on at least day 4. DVP Natural Balance answered my questions within 1 day. And.... I am getting some coupons and a frequent buyers card too. Oh Happy Day!
Last edited by coppperbelle; September 26th, 2006 at 09:07 PM. Reason: forgot to add something |
#188
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Wellness was pretty good with me last time. Merrick is always great with me.. Timberwolf.. not so much.
hmm.. there was another one that started with an A that never ever got back to me (must have blocked it out...). |
#189
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Good letter Prin, its true. " the pen is mightier than the sword" ( or in your case the keyboard)
If that letter didnt get to the point, nothing will.
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Courage is being scared to death and saddling up anyways. ~John Wayne |
#190
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thanks.. I'm just mad.
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#191
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prin, that letter kicks *ss!! i couldn't have written it better. do you think they will reply to it?... well not much to reply to but still... CUSTOMER SERVICE basic rules, dangnabit!
__________________
"Let Thy Food Be Thy Medicine" Take nothing but pictures, leave nothing but footprints. :love: ~Akitas Are Love~ :love: |
#192
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They've replied to about 4 or 5 emails so far in the past week, but none were this harsh... (I posted them all... just questions). This will probably blindside whoever is reading my emails a bit...
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#193
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Excellent letter, Prin .....I hope you get a reply.
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#194
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#195
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www.holisticblend.com |
#196
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Holistic Blend is the other owner of solid gold, or rather until a few years ago was. They split ways, and she started up holistic blend instead and hasn't changed ingredients since then apparently.
I sent my unhappy letter to solid gold a week ago also pointing out I'm not a stupid consumer I never got a reply either.
__________________
CRB Houdini's Apple Cider RXMCL AGDC AADC MSDC MJDC RNT CL3-F CL3-H EXJ Bronze Stanton Acres Out Of The Ashes SGDC RNMCL MJDC ADC CL3-F CL3-S CL3-H Stark Naked Burn it to the Ground |
#197
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I'm sorry to resurrect a silent thread, but I was curious what everyone who had been feeding SGWK changed over to. Simon and Peaches both were doing well on the new formula until about a week ago, and now both are a tad loose and Peaches has been more picky than usual in the past 2 days (though she's been steadily getting worse). I'm concerned that whatever they're reacting to has built over time (last 2 months since I got the new bags). I'm leaning towards Merrick, but am welcome to suggestions (we can't get TO here :/)
__________________
"Make the most of yourself, for that is all there is of you" Ralph Waldo Emerson ~Those who KNOW better are responsible to TEACH better~ Jenn, Simon and Peaches 12/14/03 |
#198
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I switched to Evo, but I'm not 100% happy. Their coats are duller and Jemma is still dandruffy if I don't give her enough fish oil. I dunno. I thought about going back to SG to Barking at the Moon since it's readily available and cheaper than the Evo too... (even though the company isn't right...)
Any allergies to be concerned about? |
#199
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I tried Riley on Barking at the Moon and he did pretty well for about 2-3 weeks and then was steadily having more poop issues and it just wasn't quite right for him. I did notice a very strong fishy smell about it.
__________________
"Never doubt that a small, group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ever has." - Margaret Mead Last edited by TeriM; December 11th, 2006 at 03:23 PM. Reason: Woops, didn't read the right post |
#200
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No known allergies for either Peaches or Simon, so anything is pretty much on the docket for trying. I just hate to see her looking so miserable cuz things aren't normal and she tries so hard
__________________
"Make the most of yourself, for that is all there is of you" Ralph Waldo Emerson ~Those who KNOW better are responsible to TEACH better~ Jenn, Simon and Peaches 12/14/03 |
#201
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TO here.. but I bought it in NY last month I can't get it locally enough. Cider doesn't like the Ocean bag, and her poop is hit and miss.
__________________
CRB Houdini's Apple Cider RXMCL AGDC AADC MSDC MJDC RNT CL3-F CL3-H EXJ Bronze Stanton Acres Out Of The Ashes SGDC RNMCL MJDC ADC CL3-F CL3-S CL3-H Stark Naked Burn it to the Ground |
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