Some people are afraid of bothering professionals for what may be an extremely trivial thing, but they still want advice. Of course, I'm not talking about collapsing heads, or anything, but less urgent things, like the cat with an itchy neck with some scabs on it. Yes, that cat does need to see a vet, but I can understand why the poster wasn't sure. Also, some vet clinics don't answer questions over the phone, like the one in my hometown. And don't forget about the people (myself included) who seek health care, but aren't 100% sure that what their vet is saying is true (turns out she was right in my case). In my opinion, the majority of people who ask questions here are trying to do the best they can for their pet. Some of them may be failing, but that's a reason to try to guide them, not to shame them away.
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