Well thanks anyway for the cream idea. Unfortunately it is a medication and it is illegal for them to give it to me without seeing the dog... and i'm not paying another $179 to get a $10 cream. Robert argued with her for 5 minutes before giving up and leaving. I don't understand.... By the way, the Cdn Gov't is now trying to pass a law where we are unable to get regular vitamins such as vitamin C off the shelf without a prescription! Thanks anyway.... Perhaps I should move to the states.